Frequently Asked Questions
Everything you need to know about our retractable hose reels and garden solutions.
How does the Retractable Garden Hose Reel work?
Our Retractable Garden Hose Reel uses a spring-loaded mechanism that allows you to pull out the exact length of hose you need and lock it in place. A simple tug releases the lock, and the hose automatically rewinds neatly back into the housing.
Are Hoselink fittings compatible with other brands?
Hoselink fittings are designed with a unique 'no-burst' bayonet connection. While they are not directly compatible with standard click-on brands, we offer a range of adapters to help you convert your existing taps and accessories to the Hoselink system.
What is your shipping policy for large garden items?
We offer fast and reliable shipping across the country. Most orders are processed within 1-2 business days. Shipping costs are calculated at checkout based on your location and the size of your order.
Do your products come with a warranty?
Yes, we stand by the quality of our products. Our Retractable Hose Reels typically come with a 2-year warranty, while our fittings are backed by a 12-month warranty against defects.
Can I leave my hose reel outside during winter?
While our hose reels are UV-stabilized and built for the outdoors, we recommend disconnecting the reel and storing it indoors during extreme freezing conditions to prevent ice damage to the internal components.
What is your return policy?
If you are not 100% satisfied with your purchase, you can return it within 30 days of delivery. The item must be in its original packaging and in a resalable condition for a full refund.